1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Full Name
• Email Address
• Phone Number
• City & State
• Program of Interest
• Education/Experience details (optional)

1.2 Payment Information

Payment status, Transaction ID, Mode of payment. (Processed securely by third-party gateways — FCA does not store card/bank details.)

1.3 Automatically Collected Information

IP Address, Browser type, Device type, Pages visited, Time spent on website.

1.4 Communication Data

Messages and queries received via WhatsApp, Email, Phone, Website forms — stored for training, support, and communication.

2. How We Use Your Information

We use your information to:

• Provide course details, updates & communication
• Register you for training programs and send class links
• Provide placement assistance and share curriculum updates
• Improve our services and maintain internal records
• Comply with legal requirements

We may also use contact details for WhatsApp notifications, email newsletters and student support messages. You can opt out anytime.

3. How We Share Your Information

We do not sell or trade personal information. We may share data only with:

• Training / Placement Partners: to assist with job support and mentorship.
• Service Providers: Payment gateways, Email providers, WhatsApp platforms, Analytics tools (they follow data protection standards).
• Legal Requirements: If required by law or government authority.

4. Data Storage & Security

We use secured servers and encryption. Only authorised staff have access. However, no online system can guarantee 100% security — by using FCA you accept this risk.

5. Cookies & Tracking Technologies

Our website uses cookies to improve user experience, understand usage, customize content and track performance. You can disable cookies in your browser settings.

6. Your Rights

Depending on applicable laws, you may have the right to:

• Request a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent any time

To exercise rights, email: support@franchisecoachacademy.com

7. Children’s Privacy

FCA does not knowingly collect information from individuals under 18. If you believe a minor provided information, contact us for removal.

8. Third-Party Links

Our site may contain external links. We are not responsible for their content, privacy practices, or security. Review their policies separately.

9. Data Retention

We retain your information for:

• As long as you are enrolled
• As long as it is required for educational/placement support
• As required by law

You may request deletion anytime (subject to legal limitations).

10. Marketing & Communication Consent

By interacting with FCA, you agree to receive:

• WhatsApp updates
• SMS alerts
• Phone calls related to training, placement, and support

You can unsubscribe anytime by writing to us.

11. Changes to This Policy

FCA may update this Privacy Policy periodically.

We will update the “Last Updated” date at the top.

Continued use of our services means you accept the updated policy.

12. Contact Us

For any questions, concerns, or data requests:

support@franchisecoachacademy.com

+91 84474 07776

🌐 www.franchisecoachacademy.com

Franchise Coach Academy (FCA)

New Delhi, India